10 Questions to Ask a Professional Cleaning Company

We want to share 10 Questions to Ask a Professional Cleaning Company because finding the right one for you and your family is essential. Not all cleaning companies are created equal. You always want to work with an experienced, skilled, fully insured company that can guarantee their work.

Can a Professional Cleaning Company answer all these honestly?

How Long Have You Been in This Business?

Starting and running a cleaning company requires more than experience cleaning your home. By working with more established house cleaning services, you’ll have a better experience and a trustworthy relationship. Make sure to work with a company that has been successful for a while and has reviews and clients that can attest to the quality of work they do

What Kind of Training Do Your Employees Have?

Does the company offer training before sending their employees out, or are they expected to learn on the job? The businesses you’ll want to work with will offer formal and ongoing training to their employees. This will help to ensure you get the best quality service.

How Will You Handle Communication with Me?

Constant and effective communication between the cleaning crew and the client should always be available. This helps keep track of work progress and deliverables and keeps every party informed of any unexpected but necessary changes. A good cleaning company will prioritize communication with you at every stage of the work, as well as before and after.

Do You Have Insurance?

According to Insureon, there are four main types of Insurance that cleaning companies should have, and those are the following: General Liability Insurance, Janitorial Bonds, Property Insurance, and Workers’ Compensation Insurance. A cleaning company having proper Insurance is vital. Mistakes and accidents happen in life. By ensuring that the company you’re working with has coverage just in case something gets broken or there’s an accident, you will be protected from having to foot the bill.

How Do You Charge? By the Hour or By The Square Foot?

Knowing how the cleaning company charges beforehand helps ensure that you’re both on the same page and that they will be within your budget.

10 Questions to Ask a Professional Cleaning Company: Quality Assurance

Ensuring customers are happy with the final product is critical in any business, especially in the cleaning industry. Ask them how often they do quality checks, send surveys, or follow up with clients. Based on how frequently they do these tasks, this will give you a sense of whether they care about their customers.

How Do You Pre-screen Your Employees?

When hiring a new employee, do you check their references and perform a background check? The answers to these questions can help determine whether the company cares about who they add to the team or are merely looking to fill the position.

What Happens If I’m Not Satisfied with The Final Result?

If a cleaning company can’t give you guarantees or is unwilling to come back to fix an issue or possibly give you a discount on a future service, you’ll want to find another business. A reputable service will want to fix their mistake or offer a discount to make up for it.

Can You Provide Me With A Written Task List?

Receiving a task checklist is extremely important to help ensure you’re both on the same page and that you’ll receive the services you requested. Common areas that could cause confusion include dishes, laundry, taking out the trash, or handling children’s toys. Your cleaning company should be able to clarify the scope of work and clearly outline all the things they do and don’t do, as well as the associated costs.

Do You Have Your Own Cleaning Gear and Supplies?

Cleaning services often bring their own gear and supplies, but you should still double-check, especially if they’re a smaller company. Some cleaning companies might expect to use your own supplies. Be sure to verify all these beforehand.

Get Professional House Cleaning Services Today

Diamond Maids not only has the experience you’re looking for, but we are also one of the most reliable cleaning companies. We don’t leave until the job is done, and our mission is to help make your home a cleaner, safer, and healthier place to live. To learn more, check out our services or contact us today!